PRIVACY POLICY

Last Modified: September 7, 2018

Superhuman Labs, Inc. ("Superhuman," "the Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by the Company. This Privacy Policy applies to our Service and by accessing or using our Service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

1. WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE?

The categories of information we collect can include:

  • Information you provide to us directly. We may collect personal information, such as your name, email address, phone number, location, and payment information when you register for our Service, sign up for our mailing list, or otherwise communicate with us. We may also collect any communications between you and the Company and any other information you provide to the Company.
  • Information collected through the use of the Service.
    • Authentication Tokens. We collect and store encrypted Gmail authentication tokens the first time you use our Service, and we periodically refresh these tokens for you to continue using our Service. We do not and will never collect your Gmail password.
    • User Actions. We collect information about how you use the Service and your actions on the Service in order to improve the Service.
    • User Content. Email communications, contact information, attachments, and other content you provide through the Service ("User Content") are not stored on our servers. Certain User Content may be stored on your computer and any other hardware on which you use the Service. Please remember that the Company has no obligation to monitor, record, or store User Content, but may do so in order to protect your safety or the safety of other users, to assist with regulatory or law enforcement efforts, or to protect and defend our rights and property.
    • Unique Feature Content. Information from unique features, including message drafts, message templates, and read receipts, are collected and stored on our servers. This is in order to update and synchronize these features across multiple devices when using the Service.
  • Information we collect from social networks. We may use information about your publicly available social media information, or your contacts' publicly available social media information, in connection with the Service. The data we receive is dependent upon your and your contacts' privacy settings with the relevant social network.
  • Location information. We collect your approximate location from your IP address in order to provide our Service, such as displaying and interpreting times in your local timezone. We maintain location information only so long as is reasonable to provide the Service.
  • Information we receive from third parties. From time to time, we may receive information about you from third parties and other users. We may also collect information about you that is publicly available.

We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages and push notifications. We may also send you Service-related emails or messages (e.g. account verification, change or updates to features of the Service, technical and security notices). For more information about your communication preferences, see "Control Over Your Information" below.

2. ACCESSING YOUR GMAIL INBOX

We use open authorization services such as Google OAuth. These services authenticate your identity and provide you the option to share certain information with us, including your name, email address, and access to your email inbox and calendar. We only communicate with Google servers through the Gmail API and its OAuth protocol, and never store any data or messages present in your inbox on our servers. You can revoke access at any time.

3. HOW WE USE TRACKING TECHNOLOGY TO COLLECT INFORMATION

We automatically collect usage information when you visit our Website or use the Service through the use of tracking technologies, including tracking pixels and similar technology (collectively, "Tracking Technologies"). We may use the data collected through Tracking Technologies to: (a) remember information so that you will not have to re-enter it the next time you visit the Website or use the Service; (b) provide and monitor the effectiveness of our Service; (c) provide functionality of the Service including read receipts; (d) monitor and collect analytics data using third-party tools like Google Analytics in order to help measure traffic and usage trends for the Service; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our Service.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Website or Service, as some features and services on our Website or Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies.

4. SHARING OF YOUR INFORMATION

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the section "Control Over Your Information" below.

We may share your personal information with:

  • Third parties and contacts you communicate with through the Service. You control who you want to communicate with and what information you share;
  • Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us and in connection with the provision of our Services. This may include hosting or analytic services;
  • Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related of similar proceedings. For onward transfer transactions involving a third party, we will be responsible for (a) the processing of your personal information; (b) transfer of your personal information to the third party; and (c) any damage that arises if the third party processes your personal information in a manner inconsistent with this Privacy Policy, unless we can prove that we are not responsible for the event giving rise to such damage; and
  • Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of the Company, our visitors, or others.

We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.

5. CONTROL OVER YOUR INFORMATION

  • Profile and data sharing settings: You may update user profile information such as your email accounts and profile photo, and may change some of your data sharing preferences, by emailing us at hello@superhuman.com.
  • Access to your mobile device information: You may control our mobile application's access to your device information through the "Settings" application on your device.
  • Control of your communications preferences: You can stop receiving promotional email communications from us by clicking on the "unsubscribe link" provided in such communications or otherwise contacting us at hello@superhuman.com. We make every effort to promptly process all unsubscribe requests. Our mobile application may ask for your consent to receive text message alerts from us for purposes of verifying your account information in a text or SMS message ("Text Messages"). Your consent to receive Text Messages is not required to use the Service.
  • Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, you can contact us directly at privacy@superhuman.com. We will do our best to modify or delete your information when requested.
  • Limiting the use and disclosure of your personal information: You may choose whether your personal information is (a) to be disclosed to a third party, or (b) to be used for a purpose that is materially different from "What Information Do We Collect and For What Purpose" above or subsequently authorized by you. To exercise this choice, you can contact us directly at privacy@superhuman.com. We will do our best to limit the use and/or disclosure of your information when requested.

6. HOW WE STORE AND PROTECT YOUR INFORMATION

  • Data storage and transfer: We use the Google Cloud Platform (GCP) infrastructure to store, process, and transfer your information collected through our Website and Service. You can read more about GCP's data privacy here. Your information may be stored and processed in the United States or any other country in which the Company, its affiliates, or its service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which the Company or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.
  • Keeping your information safe: We maintain physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through the Service. To protect the security of your information, we use industry standard secure authentication and encryption code and protocols to encrypt your information in transit and in storage. We use two-factor authentication for all server access in our production environment and we maintain industry standard system logging and monitoring. However, no security system is impenetrable. In the event that any information under our control is compromised as a result of as security breach, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised.

7. CHILDREN’S PRIVACY

The Company does not knowingly collect or solicit any information from anyone under the age of 13 on this Site. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at privacy@superhuman.com.

8. LINKS TO OTHER WEB SITES AND SERVICES

The Service may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.

9. HOW TO CONTACT US

If you have any questions about this Privacy Policy, the Website, or the Service, please contact us at privacy@superhuman.com.

10. CHANGES TO OUR PRIVACY POLICY

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the "last modified" date at the top of this page. If you object to any changes, you may cancel your subscription with the Company and close your account. Continuing to use our Service after we publish changes to this Privacy Policy means that you are consenting to the changes.