A.Team provides Fortune 500 companies with the tools and talent to rapidly implement AI solutions.
When Erin Sumner joined as VP of People, she faced a common challenge for startups — how to keep the team focused on their vision, while optimizing workflows to support the company's rapid growth.
Staying responsive and focused
Success brings complexity. A strong trajectory and a team growing fast bring countless demands for attention.
With a remote team stretching from New York to Tel Aviv and beyond, A.Team needed a better way to stop things slipping between the cracks, and to stay focused on the most important work.
We missed two big deals because they got buried in inboxes. We had to figure out a way to spot the priorities, without the stress, and respond faster.
Costly misses — whether it's a deal, a VIP meeting, or a critical follow-up — are a clear signal that workflows need to improve to drive sustainable growth.
Erin noticed another challenge. High performers were spending too much time caught in coordination and busywork, and not enough time on the deep work of strategy and growth. That's not a challenge that's simply solved by adding headcount — inefficient and outgrown processes create compounding frustration and stress. The culture suffers. Star employees get restless and sacrifice quality, or start looking for places where they won't have to.
The team wasn't short on productivity tools. A.Team is AI-native and had implemented and experimented with dozens of solutions. Erin focused on identifying which tools were critical to supporting core productivity and suitable for their future growth — in particular, those with high utilization of AI features and high team satisfaction. Every quarter, the exec team reviews their technology stack, and last quarter alone, they retired 12 tools. At the same time, they doubled down on Superhuman Mail.
Erin had recently started using Superhuman Mail on the recommendation of one of her cofounders. "He's an AI savant and has experimented with everything. If he's recommending it, I'm using it and figuring out how it can drive value for our team."
The impact was immediate. She found ways to save time, simplify her workflows, and reduce anxiety about missing critical emails. She gave an example of preparing an onboarding packet for her new VP of Marketing, using Ask AI to instantly find performance reviews from future direct reports.
Gathering onboarding materials for a new hire used to take hours. With Ask AI, I pulled most of it together in minutes.
Staying lean and getting more done
Erin rolled out Superhuman Mail to executives, then sales and partnerships teams, and then to other teammates most likely to benefit from AI-native features. With Superhuman Mail, A.Team saves 4.4 hours per person every week.
Superhuman Mail gave us back focus and efficiency at a crucial time for the business.
"For the executive team, it takes the tactical daily things off our plates," says Erin. "So instead of getting slowed down by busywork, we're spending our time on big, strategic solutions and removing mission-critical roadblocks."
The broader team is happy, too. Those using Superhuman Mail are even reporting higher eNPS scores, while responding to 6.4x as many emails.
Me and my inbox thank you. Seriously.
Critically, 80% of the team are using Superhuman Mail's AI features to get more productive every day. So much efficiency has been unlocked that Erin is able to avoid rushing hiring decisions while sticking to A.Team's ambitious growth goals for 2026 and beyond.
"Superhuman Mail has given us huge cost savings, plus the time to make strategic decisions about the team and the business."
Without Superhuman Mail, I'd have to immediately hire at least two people to do the coordination and admin.
Lean, fast, and focused with Superhuman Mail
Here are the Superhuman Mail features A.Team relies on to stay lean, grow fast, and focus on the strategic work to drive their business forward.
Context, right at your fingertips
Rapidly combine information from your inbox, calendar, and the web.
Ask AI is a powerful inbox assistant. It can draft emails in your own voice and tone, schedule events when you're free, and send — all in one ask. Just type "where's the offsite" or "schedule a 30 min chat with @Sarah and draft a welcome email."
Effortless scheduling
With one tap, create an event complete with title, time, and other details, all taken from your email.
"As a VP of People, my calendar looks like a nightmare to most people! But it's totally manageable with Superhuman Mail. It brings my calendar into my inbox, and makes scheduling fast and automatic." — Erin Sumner
AI that sounds like you
Superhuman AI matches the voice and tone from the emails you've already sent.
Write, edit, and respond faster than ever before. Superhuman AI even adapts to each recipient. Just jot down some phrases, and we'll turn them into a full email.
Never miss a follow-up
Auto Reminders automatically resurface emails, complete with a follow-up draft.
"I'm so much more confident in my inbox now. Not having that anxiety that I missed something or forgot to respond to someone, because I know it's done, it's off my plate." — Erin Sumner
With Superhuman Mail helping the team collaborate more effectively without needing to add headcount, Erin is confident to scale the team while staying focused and efficient.
Superhuman Mail shifts your energy and attention from tactical to strategic. It's an indispensable tool for teams that need to move fast while maintaining clear communication and alignment.
The most productive teams run on Superhuman Mail.
Help your team move faster, respond sooner, and collaborate more effectively. Contact sales to get started.
