UserGems is an AI-powered prospecting solution that helps companies identify their most valuable buying signals and convert them into revenue. UserGems helps sales teams shift from mass outreach, "spray and pray" tactics to signal-based selling, allowing reps to focus on high-value targets.
At Superhuman, we frequently hear how sales teams yearn for a similar shift in their inboxes — toward focus, value generation, and efficiency. So much of the sales process hinges on email. Yet for many reps, email feels broken, with more messages than they can hope to prioritize properly, and so many open threads that bandwidth is constantly fried. An anxiety-inducing inbox that leads to dropped balls, lost windows of high prospect interest, and every rep's worst fear — missed quota.
Christian Kletzl, cofounder and CEO of UserGems, sympathizes. "So much in sales is not in your control, because it's on the other side."
What you can control are the fundamentals of sales: following up reliably, responding quickly, using the right messaging, not dropping balls, controlling your inbox. Superhuman helps us do the fundamental things as perfectly as possible.
Inbox Zero is not a pipe dream. In an average month, UserGems sales reps are at Inbox Zero 85% of the time, using their inboxes as task lists that drive an efficient, effective sales motion.
"Sales is already hard enough," adds Christian. "You don't want to jeopardize yourself with sloppy fundamentals."
Getting the fundamentals right pays off. Shorter deal cycle times are key to increasing sales velocity, which leads to a healthier pipeline. That in turn means more predictable revenue.
Superhuman Mail: the linchpin for a flawless sales process
Christian was an early adopter of Superhuman Mail. He used it in the formative years of UserGems as a cofounder — wearing various hats across sales, marketing, and customer success, all while setting a standard for great fundamentals. When it came time to hire a team, Christian built Superhuman Mail into the core sales process.
Superhuman for me is peace of mind. It turns my inbox into a task list. I have a million things to do, I need the things that I don't have to do right now to be out of my mind. While making sure nothing slips through the cracks.
Christian was savvy to how sales efficiency and productivity typically slip. He was building a cutting-edge sales intelligence product and serving customers who were leveling up from good to great at selling. "As a seller, it's easy to let a follow-up slip a few days. Then a week's gone by since the last touch. Instead of three days, you've taken six. That adds up. If a deal lasts three months on average, that's a difference of several weeks over the deal cycle."
Those several weeks represent a significant opportunity. Any team that consistently follows up closes more deals, faster.
Along with shortened deal cycle times, Superhuman Mail also helps UserGems shorten time-to-implementation. Faster implementation helps reps close — with tangible product questions or requests from prospects, they have more traction in conversation. And once reps involve their customer success teammates, the same high standard of speed and consistency drives customer satisfaction and retention (UserGems' customer success team uses Superhuman Mail as well).
If you're above average in follow-ups, that shortens deal cycle times. Which correlates with better close rates, too. And improves time-to-value for the customer, as well as retention.
Christian used to personally onboard all new team members to Superhuman Mail. Now Derek Wang, Sales Lead, onboards the team and takes advantage of the complimentary 1:1 training sessions from Superhuman's productivity experts.
Derek shares a common refrain: sellers want to sell. They want their best work hours of the day to be spent on relationships and revenue-generation — which takes energy, empathy, and a human touch — and not on busywork or band-aid fixes for overwhelm. Superhuman Mail gives reps back that bandwidth to sell.
Superhuman boosts our efficiency. Our reps find it much easier to stay on top of deals and get through emails, which frees up cycles to focus on selling and revenue.
Perfect fundamentals, shorter cycles
Here are the Superhuman Mail features UserGems relies on to perfect their sales fundamentals.
Follow up on time, every time
Confidently clear your inbox, knowing Reminders will resurface emails when you're ready.
"If someone is above average in using Reminders, I know they're above average in following up. They're not letting deals fall through the cracks."
— Christian Kletzl
Send consistent, winning messages
Easily insert phrases, paragraphs, or whole emails with a few keystrokes.
"If someone is properly using and sharing Snippets, I know they're sending the best email that we have collectively sent. That means the most effective messaging possible is hitting prospects." — Christian Kletzl
Focus on the deals that matter
Automatically organize your inbox into streams.
"Superhuman Mail changes how I approach email. I get more done in less time, with less mental bandwidth. That gives me more energy for relationships and generating revenue." — Derek Wang
UserGems, Superhuman Mail, and the future of sales
Superhuman Mail is expanding on its features that help sellers focus on selling. Derek is an early adopter of Superhuman Mail's Salesforce integration, which brings critical deal information directly into the inbox. Having Salesforce data available at a glance saves time, reduces distractions, and helps craft precise and personal outreach quickly.
The UserGems team is also experimenting with other features that drive efficiency across the sales process, like Team Read Statuses, Recent Opens, and Superhuman AI.
Christian is optimistic about how Superhuman Mail's roadmap will continue to support the sales fundamentals at UserGems. He finds Superhuman Mail's product and design philosophy simpatico to his own.
Using the product, it's obvious Superhuman understands and cares about sellers — about helping them be more productive, and focusing on what they really should be doing, which is selling. I trust that.
The most productive teams run on Superhuman Mail.
Help your team move faster, respond sooner, and collaborate more effectively. Contact sales to get started.
